Show sidebar

Awaiting Order Arrival

1. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email or WhatsApp. You can use this number to check the real-time status of your shipment through the courier’s official website.

2. How long will it take for my order to arrive?

Delivery times depend on your location and the selected shipping method. International orders usually take 7–15 business days, while domestic deliveries may take 2–5 business days. Customs processing may cause minor delays.

3. My tracking status hasn’t updated—what should I do?

Occasionally, tracking updates may be delayed due to transit or customs checks. If there’s no update for more than 3 business days, please contact us so we can follow up with the shipping provider.

4. Will I be notified once the order is out for delivery?

Yes, you’ll receive a notification from the courier service when your package is out for delivery. Please ensure your contact details are correct and accessible.

5. What should I do if my order is delayed or lost?

If your order hasn't arrived within the estimated delivery time, please contact us immediately. We’ll coordinate with the courier to investigate and resolve the issue promptly.

Ordering & Payment

1. How do I place an order with Oriental Himalayan LLP?

You can place an order by contacting us directly via our website, email, or WhatsApp. Once you confirm the item(s), we’ll guide you through payment and shipping details.

2. What payment methods do you accept?

We accept bank transfers (local and international), PayPal (friends & family where applicable), and other secure payment options depending on your location. All payments are invoiced officially under our SECP-registered business.

3. Is there a minimum order requirement?

No.

4. Will I receive an invoice for my order?

Yes, a formal invoice will be issued for every order. It includes full business details, product description, amount paid, and terms of delivery for your records and customs use.

5. Are payments refundable if I change or cancel my order?

Refunds are considered on a case-by-case basis. Please review our refund policy or contact us directly for assistance.

After sales

1. Do you offer a certificate of authenticity for purchased gemstones?

Yes, upon request, we provide gemological certificates from local reputable labs.

2. What if I receive a damaged or incorrect item?

We take quality control seriously, but if you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will deal with such situation according to the return and refund policy of our firm.

3. Can I request a re-evaluation or verification after purchase?

Absolutely. If you would like your gemstone re-evaluated for insurance or resale purposes, we can offer support or connect you with recognized gemological labs.

4. Do you offer buy-back or exchange options?

In selected cases and subject to product condition and market demand, we may offer a buy-back or exchange option. Please contact us directly to discuss eligibility.

5. What kind of after-sales support do you provide?

We offer continuous support for product-related queries. Our team is always available to assist you even after the purchase is complete.

Refund

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.